Returns & Exchanges

Returns

Returns are accepted within 14 days. Please notify us of your return request within 14 days of delivery. The item must be unused and in its original packaging. We must receive the returned item within 14 days of the return being initiated.

To initiate a return, please email hello@gurupouch.com using the subject line “Return” and include the reason for return in the body of the email.

We will initiate a refund once we receive your return and check that there are no signs of use (i.e. makeup stains or damage).

Your refund will be processed and you can expect the charge to return to your account within 5-7 business days. 

Similarly, if you'd like to change for a different color, send us an email at hello@gurupouch.com and we can help to organize this with you. 

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